Ticket from David Petkovsek - Kryterion/Webassessor

I have paid to take the HUD Housing Counselor exam twice. Both times I have not been able to access the test. Today I began the login process 45 minutes before the test and still could not get through. I tried twice with Kryterion support and after identifying me both times they sent me to HUD HOUSING SUPPORT. I tried the phone # 210-489-1461 but only recieved voice mail. I was able to get 2 password re-sets but both times the link would not allow me to log in. My phone # should you want to call is 386-627-3182. Thank you.