Ticket from Terri Turner Kennedy - Certification Exam

I am reaching out to HUD concerning a few this. First thing is I am trying to reschedule myself to take the HUD Housing Counselor Exam and I can't get in because of this two-factor authentication I reached out a day ago to inform some one that I am not able to get it to work for me and the email address that I am you in not working, so I don't what to do. I have asked if this can be removed, and I really haven't received a straight answer. I don't have a phone number to actually speak to someone there and I need to also talk to someone about the HUD Housing Counselor Exam.

Ticket from Leketia Ferebee - Certification Exam

I am following up to a previous ticket that I submitted. My account is locked, I cannot access the two-step verification. I am scheduled to take my test today at 16:30. Can someone please help me access my account and send me detailed instructions for the two-step verification?