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I have taken the practice exam several times but it still only shows my results from the first time I took it. How can I access the recent practice exam I took?

Ms Betsy Chau called in wondering why her exam was in Spanish.

Dear Eunice,

Your request for extra time due to limited English proficiency is approved.

Please complete the following steps:

Hello, Ms. Gary,

I am happy you could get into the exam; helping you start was my pleasure. Good Luck to you. 

Thank you

HUD Housing Counselors, Support desk 

FYI:

To access the online certification exam, to download Sentinel Secure, and to create your Biometrics Profile, you must be signed into your account on HUDHousingCounselors.hud.gov.

I am trying to reschedule my exam for Jan 31 at 12:30pm. It will not let me. Please help?

Wayne Harmon stated that he was scheduled to test today, Jan 17, 2023, and he was speaking with a Proctor and was told to back out of the site and start over and once he did, he no longer has a launch button. However, I do not see where he was scheduled to take the exam today but he does have an exam scheduled for tomorrow, Jan 18, 2023. I have reached our contact at Kryterion and for next steps.

I continue to be thrown out of the system due to having to enter credentials that I am not supposed to need for this. This is my fourth attempt at taking this exam with this same ongoing issue. This was supposed to have been fixed prior to todays 9:30 am exam and has not , so once again I have missed the exam. Please assist...

Hello, hudhousingcounselors.hud.gov

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I'm currently employed with a new HUD agency. I know longer have access to lwilliams@centerforhomeownership.org.

My new email address is lwilliams@cesihousing.org. I would like to change my email address and password.

Thank you.