If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:
Dear Counselor,
There is no limit on how many times you can take the exam. However, the registration system does limit the number of times a candidate can register for the exam.
If you receive a notice about maximum attempts, please call Support at 800-448-7149. Support will manually unlock the registration system while on the phone with you allowing you to register. Please do not call Support for assistance until you are ready to complete registration and pay for the exam.
Upon completion of the certification exam, each candidate receives an immediate PASS or FAIL notification, as applicable. Candidates who pass receive an email outlining next steps. Those who fail receive an email report with information as described in the practice exam feedback explanation.
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Dear Counselor,
The confirmation email you received when you registered for the Certification Exam included the amount you paid for the exam and serves as a purchase receipt.
You may also generate a receipt by logging into HUDHousingCounselors.hud.gov, visiting the Exam Status Center via the Exam Pre-launch page and clicking "Receipts" in the blue header. The receipt will not stipulate payment type.
Dear Counselor,
After signing in to the HUDHousingCounselors.hud.gov site, users are not required to enter username and password credentials to access Webassessor. Your HUDHousingCounselors.hud.gov user account automatically logs you into Webassessor.
There is a known browser error in which candidates are sometimes kicked out of Webassessor and asked to log back in.
Dear Counselor,
Email address: jsheckles@nevadaoutreach.org
Dear Counselor,