If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.

Dear Counselor,

This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.

We are glad we were able to resolve this issue and wish you a successful exam experience.

hello my name is oscar enriquez i registered a while ago to become certified as a housing counselor i started taking some courses. i tried logging in but having some issues.
the email i used previously is no longer active i have a new email can somone please help change it so i can log in ?

Dear Counselor,

There is no limit on how many times you can take the exam. However, the registration system does limit the number of times a candidate can register for the exam. 

If you receive a notice about maximum attempts, please call Support at 800-448-7149. Support will manually unlock the registration system while on the phone with you allowing you to register. Please do not call Support for assistance until you are ready to complete registration and pay for the exam. 

The number listed below this box (800-448-7149) is not a working number. Could you kindly provide one? Thank you so much.

I have taken a knowledge assessment and I am trying to access the results and I cannot figure it out

The online training consists of 15 modules that vary in length. Shorter modules take about 30 minutes, and longer modules may take up to 90 minutes to complete. 

The online training is interactive, but it does not include audio.

The Study Guide consists of 15 modules and a Glossary that vary from approximately 20 to 60 pages. A single file of the entire training is not available.

The Support team is not able to provide physical copies of the Study Guide. You are welcome to print the training as befits your needs to prepare for the exam. 

Hi,

I was taking the exam and the system log me out. can someone help to log back or re-test.

Hello, I cannot log in. I'm not sure what happened but originally my account was under my work email: ja.f@yvoic.org and then I think I changed it to my personal fselah@charter.net
With the personal I get a reset option sent but it doesn't work. With my work email I don't get a reset option. Can you help unlock this or direct me how to fix it. I am wanting to schedule my test. Thank you.