Hello, I cannot log in. I'm not sure what happened but originally my account was under my work email: ja.f@yvoic.org and then I think I changed it to my personal fselah@charter.net
With the personal I get a reset option sent but it doesn't work. With my work email I don't get a reset option. Can you help unlock this or direct me how to fix it. I am wanting to schedule my test. Thank you.

To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Access Exam Details in the Countdown to your Exam! section of your User Profile Dashboard. 

Follow the steps to reschedule or cancel your scheduled exam (canceled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.

Hello, my name is Janet Filcher, Housing Counselor with OIC of Washington. I am locked out of my account. Please reset
ja.f@yvoic.org or fselah@charter.net (personal).
Thank you, 509.248.6936

I have already done the training through another source. I am now ready to take the exam, however, your instructions for the use of the webcam does not really make sense. On your site, it state that is both required and NOT required to use a external webcam, and as a result I am confused on which I can use, as I only have an internal webcam.

I need to have my profile become active.

Hi. This is Faith Simsek, Chief Operating Officer of ProctorStone. I would like to get in touch with the correct person in your team to introduce our installation-free, AI-powered, online proctoring solution. Thank you.

Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.

Dear Counselor,

There is no limit on how many times you can take the exam.

The fee charged each time an individual takes the certification examination is based on the cost of administering the examination. As announced in the Federal Register Notice dated May 31, 2017, an online proctored exam costs $60 and an in-person proctored exam costs $100. Any changes in pricing will be published in advance in the Federal Register. 

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

If you have passed the exam, your next step is to authorize the transfer of your passing test results to FHA Connection. To do this, sign in to your account on HUDHousingCounselors.hud.gov and select the "Exam" tab in your User Profile. Then, select “Transfer Results to FHA Connection.” If you are already signed in, you can directly access the Transfer Results page.