Ticket from MARIA AGUIRRE - Certification Exam

i have reported the issue below and you have not solve my problem:
I registered and paid for my HUD Counselor Exam online and was scheduled to take it on 11/13/23. I set it up to take it in my office. However when I submitted my biometrics, the rep could hear employee voices outside my office because although I have a separate office and I can closed my door, voices could be heard because we have more than 10 employees!

Ticket from Karen Madlock - Certification Exam

Today, I scheduled my HUD Housing Counseling Certification Exam at Lab Four Professional Development in Memphis, Tennessee, for Dec 14, 2023 at 10:00 am. How long does it take to receive my confirmation email? I have not received the confirmation email, but the scheduled test shows up on the portal.