Ticket from Katia Bryan - Certification Exam

Hello, I can't sign in to my account, it says to contact you. I tried to reset it and it sent me to the same page where to look for help, I called the number and they asked me if I wanted to buy a house!!! I need help signing into my account to schedule the Mortgage Counselor certification test, PLEASE!!

User Account

Hello there I am, I guess I have an issue with my password trying to log on for my exam. Did you tell me to contact support by phone because I could not change it online. So I was supposed to take my exam at 10. I rescheduled it for 11 and now I rescheduled it for 12 because I can't get in. So could you give me a call back? That would be great. My name is Crystal Doe, telephone number is 508-414-0370.