Completion of training is optional and is not required to become certified. However, to increase certification exam passing rates, candidates are highly encouraged to study the course content.

To access the training, you must be signed into your account on HUDHousingCounselors.hud.gov. 

Once you are signed in, select “Training Center” at the top of the page. If you are already signed in, you can access the Training Center launch page directly.

Hello, I am unable to log in to training and requested a password reset but haven't receive it yet. My email is aparker@mannadc.org. Any assistance would be greatly appreciated. Thank you!

I was scheduled to take the exam August 1, 2021, but had to rush a family member to the emergency room for heart rate and anxiety. I would like to take the exam. If that is not possible, I would like to receive a refund. I have documentation to support the emergency room visit. Please advise 832 275 7626. Thank you. Jennifer Taylor

How do I install Sentinel Secure?

I was delayed by a tester in front of me. I triede to reschedule. What can I do?

Reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).

I paid and registered to re-take the exam on 7/30. I was not sent a registration email nor was I able to t re-take the exam on. 7/30. Can you please refund the fee for the test exam.

LaPray Williams

Thank you.

Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.