Dear Counselor,
Your Fee Waiver Request has been approved.
[PICK ONE and delete the other]
The exam fee has been refunded to the purchase card. It may take a couple of weeks to be reflected in your statement. You must purchase a new exam if you still wish to take it.
OR
Dear Counselor,
We have reviewed your Fee Waiver Request.
Your request has been denied because situations in which [PICK ONE] the candidate purchased the wrong exam / the candidate failed to obey the rules / the circumstances described do not qualify as an emergency are not eligible for a fee waiver.
OR
I did not receive the email for the results/feedback for the exam I took on 6/30/2021. Please email me the results
Have medical issue. Need to cancel 2pm HUD test for 7/8/21. How?
HUDHousingCounselors.hud.gov Support provides technical support and general program information related to the HUDHousingCounselors.hud.gov training and certification exam program. If you have additional questions about the housing counselor training and certification program, please visit the HUD Exchange or email HUD Housing Counseling at housing.counseling@hud.gov with the subject line, “Housing Counselor Certification.”
Is there a way for me to request a refund for a scheduled exam if it was set up under a different user's email? We have paid for an exam for an employee that may not be employed with our agency prior to the test date. Thank you!
If you experience issues with exam set up, launch, or during your exam, contact Kryterion
How can I register for the certification exam?
Hi,
I'm doing the HUD Counselor Training on the website to increase my knowledge and skills as I'm looking for employment in the housing advice field.
I'm wondering if it would be worth it for me to do the exam. I don't currently work for an agency.
If I pass the exam can I then use that passed exam with the agency to get certified or should I wait to do the exam once I am employed by a HUD approved agency?
Thank you,
Austin H
My name is Amy Hawkins, and I have completed the HUD counselor training in June. I am scheduled to take the exam next week. I was sent a user name and password, but when I enter the information upon sign in, I am given the message that my information is invalid. I registered under my work email ahawkins@disabilityoptionsnetwork.org and the screen name given to me was AmyhA238.