Ticket from LaTesha Jackson - Certification Exam

Submitted by camurexerciinh… (not verified) on

When trying to take or launch my HUD Exam the site is taking me into the webassessor login page and asking for a login and password. This has happened twice. The site will not accept my HUDhounsingcounselor ID or password. I'm scheduled to try to take the HUD Exam on tomorrow evening.
Can you assist me
Latesha Jackson
Ljackson@familyfoundations.org

Ticket from Kim Miller - Certification Exam

Submitted by camurexerciinh… (not verified) on

I was scheduled to take my test at 2:00pm today. The camera would not do any face recognition. Went to chat with support and the computer froze up. Had to log out and then re-login again, it would not do face recognition. Went on the chat button and spoke with Ammon. He said there was two people in the room, which there wasn't at that time. He reset but I had to re login again. By time I did all that, I could not launch the test and I am out $60. Is there anyway, I can get the money refunded so I can take the test again

User Account - Username Browser Error

Submitted by camurexerciinh… (not verified) on

Dear Counselor,

If you experience an error that states username is required when trying to create a new account and there is no field to enter a username, please try the following actions:

  1. Type the information into the fields instead of allowing your browser's autofill to complete the fields, particularly the email address
  2. Try another web browser

Please note that once your account is created successfully, your username for logging in will be your email address. 

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