Dear Counselor,

Thank you for your feedback on content in the HUD Housing Counselors Training and Exam materials. We conduct periodic content reviews for updates and enhancements based on new legislation, regulatory updates, or programmatic changes. We will add your feedback to the list of items for review. We appreciate your comments, as they can support improvements to the training, and we invite you to provide further specific feedback if applicable.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

If you need special assistance provided under the Americans with Disabilities Act, you must submit a request for reasonable accommodations prior to scheduling or paying for your certification exam.

The following information is required to approve reasonable accommodations. Please use our Contact Form to provide specific information including:

I would like to change my on site exam from July 1, 2020 to online exam on July 7, 2020.

Unable launch exam continue to get error "keystroke rhythm not matched" then launch time lapsed and I was unable to take exam as schedule. Unable to get any assistance from Kryterion online chat support.

I need to register/pay for the HUD exam in Poughkeepsie one day next week, but can't seem to connect to it. Can you guide me please?

How early should I log into my exam to make sure everything is working?

I logged into my test yesterday. I completed everything and clicked Launch. At that point it tried to do the biometric scan. I tried tying my hair up since it wasn't down before. I tried rearranging the camera position and adding more light to the room. None of this works. I sat there trying for 17 minutes before I tried logging out and logging back-in. Then it told me I missed my appointment and that I need to reschedule. I don't feel that the trouble I had logging in is my fault. This has caused me a lot of frustration.