Ticket from Ana Barba - User Account

Submitted by camurexerciinh… (not verified) on
Good morning. I already pass the test. I tried to log in to my account, to finish the process for certification. I logged in, I put the application verification code, and it appeared invalid application. I tried 5 times. Then I tried to reset my password; system sent me the link to my email. I clicked on that link, then I clicked in log in, then the system took me to application verification code, (it didn't send me to put my new password), I put my application verification code, as it was requested, and it appeared Invalid application code again and again.

User Account

Submitted by Customer Support on

Hello my name is Audrey Howard and I'm calling in regards to I'm trying to do the training sessions with to get this certification to prepare for the certification and I'm keep having a problem with being locked out of the system. So I'm looking for someone to reset my password for me. I guess discuss for the web. I keep getting logged out but my number is 757-239-9824 and my e-mail address is goodness was Howard.

User Account

Submitted by Customer Support on

Good afternoon. My name is Gerald Cameron. I'm calling because I am experiencing issues getting into the portal to register for HUD examination. So when you receive the message, I can be reached at 216-640-8934. Thank you.

Ticket from Melody Enella - User Account

Submitted by camurexerciinh… (not verified) on
The codes being sent to my Google authenticator are "not valid" when I enter them when logging in. I cannot figure out why. Do you have any suggestions as to what I might do to correct the situation? Is there an issue that you can see on your end?Any help is much appreciated. Thank you. Melody Enella 916.837.7231

User Account

Submitted by Customer Support on

Hello, my name is Taylor Scott and I'm having trouble with getting into my exam in my account. My exam is today at 11:00 AM. If somebody can please give me a call back at 314-376-5811. Thank you and have a wonderful day.

Ticket from Jill Joyce - HECM Exam

Submitted by camurexerciinh… (not verified) on
I was unable to take the HECM exam at my scheduled time this morning - even with the assistance of Kryterion. My login on the HUD website (the first step in taking the exam) was not working. MY email is jjoyce@nhsmass.org - my password was correct - (I was not getting an incorrect password message - rather a contact support message) I had to reschedule the exam twice - and now am still unable to log in
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