Ticket from Maribel Batista - User Account

For your account on HUDHousingCounselors.hud.gov, the “username” is the email address used to register for the account. If you receive an error while signing in, make sure:

  • you are using the correct email address and
  • there are no blank spaces or other characters in the text box for the email address.

Ticket from Amaydani Portelles - Certification Exam

To avoid the spread of the COVID-19 I was trying to re-schedule my appointment to take the HUD exam. The system ask me to pay $85 fee to re-schedule. I thought that all exam where canceled due to the COVID-19 and we just have to wait for a email with instructions. Today 03/29/2020 I received an email with that my test wasn't canceled and if I want to re-schedule I have to pay the $85 fees. I try to call but the customer services ours are from Monday to Friday 8:00am to 4:30pm.
I need to re-schedule to take the test on 04/28/2020 and avoid to pay for the $85 fees. Please Help!