Ticket from stephen higgs - Proctoring/Kryterion

My username is shiggs@mrdc.net. I was registered for the certification exam this past Sunday 05/13/2018 at 10am est. Unfortunately I had to reschedule within just before the exam time due to a bad storm that had knocked out my power so I had no internet. Is it possible to get the $50 reschedule fee refunded??

Ticket from Teresa Boam - Training

I am in Module 2,1 and you have conflicting information relating to back-end ratios in the PDF study guide.Page 22 states FHA back-end rations are 43% and 45% for Energy Efficient. Page 32 you state back-end guidelines for FHA are 41% and 45%. What is the correct back-end ratio for FHA loans 41% or 43%? Thank you