In addition to the training materials on HUDHousingCounselors.hud.gov, the HUD Office of Housing Counseling offers many resources on the HUD Exchange. You can also subscribe to the Housing Counseling Mailing List for regular training notifications.
Information about the Home Equity Conversion Mortgage (HECM) certification is available on the HECM Counseling Resources page of the HUD Exchange.
Dear Counselor,
Thank you for informing us of the issue you are experiencing. We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible.
If applicable, we will contact you once the issue is resolved.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Dear Counselor,
Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. If applicable, include the specific URL or details about the page and any applicable error messages.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
According the the Government’s Final Rule, "entities and individuals providing housing counseling will have 36 months to be approved or certified by the Office of Housing Counseling.” As the exam became available in August of 2017, the 36-month period should cover until August of 2020, but candidates should always follow guidance from HUD and monitor the Office of Housing Counseling’s mailing list for updates or changes to this policy. To join the housing counseling mailing list, contact housing.counseling@hud.gov.
The Study Guide consists of 15 modules and a Glossary that vary from approximately 20 to 60 pages. A single file of the entire training is not available.
The Support team is not able to provide physical copies of the Study Guide. You are welcome to print the training as befits your needs to prepare for the exam.
Whether taking the test online or in person, there will be an online calculator made available for problems featuring calculations. If you would like to test the calculator, you can go here: Online Calculator.
Dear Counselor,
There is no record of a payment for an exam under your name. You may need to try again.
The URL exam on-screen calculator is https://www.webassessor.com/clients/tools/calculator.html. Please check to see that it functions properly on the computer you will be using to take the exam.
Information about how the exam is scored can be found here: https://www.hudexchange.info/faqs/3120/please-explain-the-scaled-scorin…