Ticket from Maria Arguello Brill - Certification Exam

Submitted by Fer_ArguelloBrill on

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Submitted by Customer Suppo… on Fri, 08/30/2024 - 08:34

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Dear Maria,

After signing in to the HUDHousingCounselors.com site, users are not required to enter username and password credentials to access Webassessor. Your HUDHousingCounselors.com user account automatically logs you into Webassessor.

There is a known browser error in which candidates are sometimes kicked out of Webassessor and asked to log back in.

If you have successfully logged into HUDHousingCounselors.com and receive a message to log into Webassessor, DO NOT try to log in or reset your Webassessor password. Follow these steps instead:

  1. Clear your browser's cache and/or
  2. Try a different web browser
  3. Navigate to the Exam Pre-launch page
  4. Proceed to the Exam Status Center to schedule or launch the exam

If you continue to have trouble with Webassessor, please contact Kryterion Support. If Kryterion Support advises you to contact HUDHousingCounselors.com to address the issue, ask to speak to a supervisor. 

Sincerely

The HUDHousingCounselors.com Support Team

I'm not able to register for the HUD exam. When I get past the begin registration page it takes me to the webassesor page. When I enter my information it says my email address is taken. If I click on the login button and try to log in with my HUDhousingcouselors information it says it's wrong. Is there something I should be doing?
email
FArguellobrill@homewise.org
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