I have two issues. My first issue is that I was locked out of my original account because of the two-way verification. The email address is helpmewithmymoney.com@gmail.com. Is there a way I can reset the account or does it matter?
My second issue is that I live and work in MD. When registering I saw DC was for my state. Is there a way to change the state?
email
natemurrell@myyahoo.com
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HUD's Office of Housing Counseling
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Hello,Support has disabled…
Hello,
Support has disabled your two factor authentication. You will need to set it up again, but please be sure to follow the instructions on how to set it up properly so that you are able to log in in the future.
Below are two links to two of the authenticators that will work with the required Two Factor Authentication to log into your account. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
You can change your state within your profile dashboard by clicking on "Update".
Sincerely,
The HUDhousingcounselors.com Support Team