Ticket from Deb Houck - Certification Exam

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Submitted by Customer Suppo… on Fri, 09/06/2024 - 14:57

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Dear Deb,

Thank you for making us aware of this situation. We sincerely apologize about the inconvience this has caused. We have made Kryterion aware and they are going to investigate the situation. Are you able to provide us the name of your coworker so that we can see if this is an isolated incident or if this is a frequent occurance?

Sincerely,

The HUDhousingcounselors.com Support Team

Submitted by ltr@gulfcoastp… on Fri, 09/06/2024 - 15:05

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My coworker is Noami Guy, she has tested at the other location in Ft Myers, Southwest FL Council at 1714 Evans, and has been cancelled there.
I purposely went to the other location knowing she had been cancelled at that one, I believe she said twice.
I have rescheduled my exam for this coming Monday, hoping all goes well.
Thank you,
Deb

Testing center cancelled my exam today. I live nearly an hour away from the testing center in Fort Myers. The testing center is at Florida Gulf Coast University, address 16301 Innovation Lane. Literally 5 minutes before leaving the house to drive there for my 10:30 AM scheduled exam I received an email that the exam has been rescheduled. This has happened in the past to my coworker as well, who has also prepared to take this same exam, also in Fort Myers, but at a different site at the Southwest FL Council at 1714 Evans. The Sarasota option for exam taking is non existent, there is never an option to schedule there when I have looked at that location. I'm trying to eliminate not just my own, but other's frustration with an exam being cancelled last minute when you have prepared and are in the mindset of taking the exam. Perhaps a different, more reliable location needs to be identified in the SW FL area. Thank you for your time, Deb Houck
email
LTR@gulfcoastpartnership.org
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