I do not understand why my account has been denied access. I set up the authenticator as requested. I also tried to register again with a new email but wish i had not done that because i do not have another device to do the authenticator with. I only have my personal phone and work computer. I will need to register for test within next week or so so will need to access somehow. Please disregard the 2nd attempt at registration. I still want to use my work email (ghall@peopleinc.net) as my username.