Ticket from Deanna Poole - User Account

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Suppo… on Thu, 09/26/2024 - 10:06

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Hello,

Support has reset your account.

We can reschedule your exam, the soonest available today is at 11:30am.

 Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Sincerely,

The HUDhousingcounselors.com Support Team

Submitted by dpoole3 on Thu, 09/26/2024 - 10:17

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Thank you! That would be great to have my exam rescheduled for 11:30 a.m. today. What do I need to do to make this happen? My account shows my exam for 9 a.m. still. I appreciate you getting this fixed for me. I have set up TFA.

Submitted by Customer Suppo… on Thu, 09/26/2024 - 10:24

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Dear Deanna,

This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled to 11:30am. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.

We are glad we were able to resolve this issue and wish you a successful exam experience.

Sincerely,

The HUDHousingCounselors.com Support Team

I cannot log into my user account to take my HUD exam. I chatted with Kyterion this morning, and they referred me back to reaching out here. My case number with them is 02787864. I have left voicemails this morning, because I am unable to log in and the password reset tells me I must contact user support to reset my access.
email
dpoole3@tennessee.edu
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