You submitted a support ticket #27541 that you were unable to log into your account. Your account was locked due to the Two Factor Authentication not being enabled on your account.
The information that was sent to you is to assist you in setting your TFA up so that you are able to log into your account in the future.
I am just trying to login to my desktop platform. I am not sure why my original pw is not working. I am not sure what you mean when you say you reset my account. Please clarify
HUD's Office of Housing Counseling
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Dear Netfah, You submitted a…
Dear Netfah,
You submitted a support ticket #27541 that you were unable to log into your account. Your account was locked due to the Two Factor Authentication not being enabled on your account.
The information that was sent to you is to assist you in setting your TFA up so that you are able to log into your account in the future.
Sincerely,
The HUDhousingcounselors.com Support Team