Ticket from Kevin Jansma - General

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Suppo… on Thu, 10/10/2024 - 09:12

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Dear Kevin,

Your account was locked due to not having two factor authentication enabled on your account.

Thank you for your feedback, Kevin, upon logging into your account, you should be automatically directed to the TFA set up page. On that page there is a link that says "Set up Application" once you click that link, you'll be able to scan the QR code within the authentication app of your choosing and will be able to start receiving the authentication code.

Please note, if you are unfamiliar with TFA, a new code will generate every 60-90 seconds. Support suggests, in the future when logging in with TFA, entering the captcha before your generated code to avoid a new code generating.

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Locked out of account. I was able to reset password on my phone, but it did not accept the password on my work computer. Also, is there any direction or detail about how to connect the 2-step authentication to the site? I've reviewed the links to the Google & MS authentication pages, but I'm not sure where/how or connect them to this stie. Thank you, Kevin
email
kjansma@westmorelandca.org
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