Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Also attached are PDF files detailing how to set up TFA. Support highly recommends downloading one of these applications on your mobile device.
Your account has been locked down due to two factor authentication not being enabled on your account.
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
Hi ive downloaded the authenticator app and tried to log on but i think i need a password reset link im not sure ive tried to call the number for assistance it just rings busy . please help
HUD's Office of Housing Counseling
Comments
Hello Angela, Support has…
Hello Angela,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Also attached are PDF files detailing how to set up TFA. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Note: If an exam is missed due to not setting up the two-factor authentication, a refund will not be issued.
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Original Ticket Body: I need to reset my password , i get the link to my email and then it says contact support
Hello,
Your account has been locked down due to two factor authentication not being enabled on your account.
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team