The account associated with the email address hudcounseling6@gmail.com is active and has not been locked. However two factor authenticator is not set up. Please ensure that when logging in you enable two-factor authentication to avoid account restriction.
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
Support has reset your account, you may now use two factor authenticator to log in. Please note you will be asked and must enter in a new and unique code from your authenticator app each time you log in. Failure to do so will result in your account being locked again.
HUD's Office of Housing Counseling
Comments
Hello, The account…
Hello,
The account associated with the email address hudcounseling6@gmail.com is active and has not been locked. However two factor authenticator is not set up. Please ensure that when logging in you enable two-factor authentication to avoid account restriction.
Sincerely,
The hudhousingcounselors.hud.gov Support Team
Original Ticket Body: Need reset
Hello,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Original Ticket Body: I can't log in to reset my account to change password.
Hello,
Support has reset your account, you may now use two factor authenticator to log in. Please note you will be asked and must enter in a new and unique code from your authenticator app each time you log in. Failure to do so will result in your account being locked again.
Sincerely,
The HUDhousingcounselors.com Support Team