Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
MY account is closed again?? I did set up the google authencator on my android and it gave me a number and i signed in with it so I am not sure why it is locked again??? Can someone please call me at 276-619-2274
HUD's Office of Housing Counseling
Comments
Dear Gena,We see two…
Dear Gena,
We see two accounts with your name, one with a yahoo email that does have TFA enabled and one with a peopleinc email that is has not been enabled.
Sincerely,
The HUDhousingcounselors.com Support Team
Original Ticket Body: I am being denied access to my account? When I tried to change password, for some reason, my account now closed.
Hello,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Sincerely,
The HUDhousingcounselors.com Support Team