Hello, I am unable to log in to my account, as it keeps asking for two factor authentication which I'm sure I set up but I recently got a new phone. Even when I try the password reset, I am still unable to get past it requesting two factor authentication. Please advise on how I can get back into my account and update the authenticator app. Thank you!
email
mshelton@centralmscoc.org
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HUD's Office of Housing Counseling
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Dear Michelle, Support has…
Dear Michelle,
Support has disabled the TFA on your account.
Right now, the set up for TFA is not working correctly. You'll be able to log into your account without needing the code, however, once TFA set up is working corectly, you'll be notified with instructions on how to set it up.
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Okay, thanks! I was able to…
Okay, thanks! I was able to log in. I'll be looking for further instructions, once they're available. Thanks again!