Sierra Till seeking to get access to my account, I received an error message saying that I need to contact support for access. I've been sending emails, getting support tickets but no directions as to how I'm able to access telephone number where I can be reached from 1:00 to 3:30 is 313-526-4000 extension 1312. Again, I am locked out of my account and I need some assistance. Thank you for your help
email
1tillswork@gmail.com
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HUD's Office of Housing Counseling
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Hello, Support has reset…
Hello,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Original Ticket Body:
VM left only name and number no request or information.
Hello,
Support received a voicemail with no information other than a name and number. If you require assistance please respond to this ticket with more information.
The HUDHousingCounselors.hud.gov Support Team