Ticket from Miguel Navarro - Certification Exam

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Servi… on Thu, 02/27/2025 - 12:25

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Support is following up on the below request: 

Please provide support with the exact email address associated with your account in order to reset your account. The email address : peaceout10105@gmail.com does not match any registered account.

Submitted by Customer Servi… on Fri, 02/28/2025 - 12:32

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Hello,

Support is contacting you again in regard to your request. Support will make one more attempt to contact you and receive a response before this ticket request is closed.

Sincerely,

The HUDhousingcounselors.hud.gov Support Team 

Submitted by Customer Servi… on Mon, 03/03/2025 - 16:10

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Hello,

Support has not received your response after three attempts to make contact. Therefore, we have closed this ticket.

If you still require assistance, please submit another ticket.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Hello, I reached out yesterday regarding assistance with my HUD certification exam date, which is scheduled for Monday, March 3rd. Your department kindly responded with a link and instructions on how to cancel or reschedule my test date. However, when I clicked on the provided link and followed the steps, I encountered a screen requesting "Two-Factor Authentication," with one of the required factors being an Application Verification Code. The screen notes that the "Verification code is application-generated and 6 digits long." I NEED to cancel my test date and request a refund. I checked my email but did not receive any code. Could you kindly clarify where I can obtain this verification code? Please help! Thank you.
email
peaceout10105@gmail.com
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