Ticket from Autrese Woodfork - User Account

Submitted by camurexerciinh… (not verified) on

Comments

Submitted by Customer Support on Wed, 03/12/2025 - 15:03

Permalink

Dear Autrese,

Your account has been reset again, and you have 3 chances to complete the TFA setup. Please close all windows and browsers you may have open and restart the process again for TFA set up.

If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords. 

If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.

If you still require assistance, please call 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.

Sincerely,

TheHUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Thu, 03/13/2025 - 08:44

Permalink

Dear Autrese,

Support is following up to ensure you are able to access your account.

Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Fri, 03/14/2025 - 08:22

Permalink

Dear Autrese,

As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.

Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Please note that the issue has not been resolved. I am set to test online within 1 Hour. Please advise the below Referenced Ticket. It was immediately archived after my submission. All links sent to reset my password were not allowing and providing the reported error to still contact support in order to change successfully. See Below Your support ticket "Ticket from Autrese Woodfork - User Account" has been created successfully. Message: Once this step is completed, I received the following error. The # of attempts on yesterday were one. Can we also increase? Testing soon (today), please advise. (Error: Contact Support to Reset) Kinde regards, Ticket Details: Priority: Status: Category: You can view your support ticket at the following link: https://hudhousingcounselors.hud.gov/node/38961
email
autrese.woodfork@naca.com
Archived
Unarchive