Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. If applicable, include whether you forgot your username, password, or details about the page and any applicable error messages.
If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords.
If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.
Please be aware once you log into your account you will be required to setup TFA for your account. You have 3 attempts to do so before your account is locked. Our records indicate you have skipped the set up 1 out of 3 attempts. Please advise if you need further instruction on how to set up TFA.
I was able to change my password, but I believe my account is locked. It is also trying to send a code to my phone, but the phone I believe I had when I first registered this account 248-520-9673 is no longer my number, but is not receiving any codes. My current phone number 947-957-4005 has also not received any codes to use so that I am able to unlock my account. Can you please just help me get into my account, so that I can apply for my HECM cert.
HUD's Office of Housing Counseling
Comments
Dear Talena, Thank you for…
Dear Talena,
Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. If applicable, include whether you forgot your username, password, or details about the page and any applicable error messages.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
I have forgotten my password…
I have forgotten my password and the system will not let me reset it.
Dear Talena, If you are…
Dear Talena,
If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords.
If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.
Please be aware once you log into your account you will be required to setup TFA for your account. You have 3 attempts to do so before your account is locked. Our records indicate you have skipped the set up 1 out of 3 attempts. Please advise if you need further instruction on how to set up TFA.
Sincerely,
TheHUDHousingCounselors.hud.gov Support Team
I was able to change my…
I was able to change my password, but I believe my account is locked. It is also trying to send a code to my phone, but the phone I believe I had when I first registered this account 248-520-9673 is no longer my number, but is not receiving any codes. My current phone number 947-957-4005 has also not received any codes to use so that I am able to unlock my account. Can you please just help me get into my account, so that I can apply for my HECM cert.
Thank you