Dear Novella,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Once you have set up your TFA and continue to experience the same issue while trying to register for your exam. Please respond to this ticket with any screenshots or error messages you are receiving.

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Dear Novella,

To access the exam registration, you must be signed into your account on HUDHousingCounselors.hud.gov.

Select Begin Exam Registration in the Countdown to your Exam! section of your User Profile Dashboard. Follow the steps to register for the exam and complete the form at the bottom of the page.

If you are attempting to register using your mobile phone or tablet, you may not be able to complete your transaction. Please use a computer to register.

Please note, the links listed in the instructions are for informational purposes only. If you click on a link, it will open a separate page that is not part of the registration process. You must return to the registration page to continue.

Please be aware that you must set up your TFA upon logging into your account. Support has reset your TFA again and you will be given 3 chances before your account is locked again. Please clear all of your cache, windows or browser's and restart the process. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Dear Novella,

Support is reaching out to ensure you were able to access your account.

Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Novella,

As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.

Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team