I am writing to request assistance as I am unable to access my account due to an issue with the two-step verification process. I’ve tried [mention any troubleshooting steps if applicable], but I am still unable to log in.
Could you please guide me on how to resolve this issue or reset my access?
Thank you in advance for your help.
email
Fernesto@actlawrence.org
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HUD's Office of Housing Counseling
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Dear Freddy, Please note you…
Dear Freddy,
Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team