Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. If applicable, include a screenshot of the issue you are having as we are not able to see the error you're encountering. We noticed you have skipped the TFA setup that is required when you log into your account. Please be advised you have 3 chances before your account is locked again. Please clear your cache, close all windows and restart the process again in order to keep receiving any error messages.
I cannot log into my Account, it says to call the support center. Log in is aluna@ifhmb.com and the password is HECMtesting@2025. I need to be able to log into my account
HUD's Office of Housing Counseling
Comments
Dear Aracely, Thank you for…
Dear Aracely,
Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. If applicable, include a screenshot of the issue you are having as we are not able to see the error you're encountering. We noticed you have skipped the TFA setup that is required when you log into your account. Please be advised you have 3 chances before your account is locked again. Please clear your cache, close all windows and restart the process again in order to keep receiving any error messages.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Dear Aracely, Support Team…
Dear Aracely,
Support Team is reaching out to see if you were able to access your account.
Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Dear Aracely, As we did not…
Dear Aracely,
As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.
Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team