I need to speak with someone. This is not working for me and i'm getting stressed. I have to take the HECM exam by 4/4. Please have someone call me at 229-712-8712. I need real help and not this text reply. Please call me!!!
email
wredding@navicoresolutions.org
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HUD's Office of Housing Counseling
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Original Ticket Body: Can't reset password. The link does not take me to the option to change the p/w only to log in and it says the account is locked
Original Ticket Body: Can you reset my account?
Dear Willie,
Please provide support with the username of the account you would like for us to reset as you have 2 profiles with the same email address.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Dear Willie, Please…
Dear Willie,
Please understand you have 2 different profiles with this same email with different usernames. Support reset one account without providing the username Support will assume which one you will use.
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team