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Submitted by Customer Support on Mon, 03/31/2025 - 11:14

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Dear Heather,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Mon, 03/31/2025 - 13:37

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Dear Heather,

The email you have provided is the email that is associated with your HUD account. You may need to make sure your HUD account is linked to the authenticator. You should be able to see the following on your HUD account TFA application

Validation Plugin: TFA TOTP

Generate verification codes from a mobile or desktop application.

  • Reset application****** this link will either give you a QR code to scan or the 6-digit code you need to enter. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Mon, 03/31/2025 - 14:39

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Dear Heather,

Please close all open windows and clear your browsers. Our system indicates your account is not locked. You have 3 attempts to try again. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Hi my name is Heather Kreisel. I am trying to figure out how to get to the authentication code that you guys are supposedly sending. The system is not sending out an authentication code for me to just get past the login screen so that I'm able to take my test today. If you could please give me a call back at 816-585-7655. Again. That number is 88165857655. My account information is H Krypel KREIFEL at balancepro.org. If someone could please give me a call back shortly I would greatly appreciate it. Just because I do have to get this test taken today. I don't know how to get past the authentication code because it's not. The authentication code doesn't go anywhere. I don't get it in my phone, I don't get it to my e-mail. I don't know where it's supposed to be going. So if someone could please call me back I would greatly appreciate it. Thank you so much 816-585-7655

email
hkreifel@balancepro.org
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