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Submitted by Customer Support on Wed, 04/09/2025 - 09:58

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Dear Chermia,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

First name is Sharmia CHERMIA. Last name is Bode BOD as in dog IE my e-mail address is C like cat, B like boy, OD like dog ie@benrose.org. I tried to reset my password manually without any assistance. It did give me the e-mail address to click on the link to set my password and when I log in it tells me that I need to contact the support team So can someone please help me? Phone number is 216-373-1823. Thanks. Bye

email
cbodie@benrose.org
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