Hello, my name is Lassie Gonzalez. I'm having trouble accessing my housing counselors account. It's already locked me and I was reading through the directions and it's that after six hours it would automatically let me sign again. However, I'm still having trouble, so if someone can just please give me a call back at 323-722-3955. And our office hours are from 8:30 AM through 5:00 PM Pacific Standard Time, so I'd really appreciate it if someone can get back to me. Thank you.
email
lgonzalez@mhdcca.org
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HUD's Office of Housing Counseling
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Dear Lesly, Support has…
Dear Lesly,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team