Caller is trying to log in to HUD Housing Counselor system. User ID: teresa@flhome.org She is preparing herself to take the exam - she wanted to login to take practice tests, and she tried to login, but it says, "Contact Support to re-set access." Please help her log back in to the HUD Housing Counselor system. She is scheduled to take her exam next Tues., 04/15/25.
email
teresa@flhome.org
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HUD's Office of Housing Counseling
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Dear Teresa, Support has…
Dear Teresa,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team