Hello my name is Melody Inella. My number is 916-837-7231. I've got an issue logging in. I don't need another passcode. I'm having trouble getting the Google Authenticator codes that I'm receiving. They're not valid through the website. So a tech support person told me that it's something going on within the HUD website. So if somebody could give me a call back and I can maybe explain what I've what's been happening, that would be great. I'm just trying to work it out so that I can keep studying and hopefully take the best. And let's see, I'm trying to find out if, well, I'm not even sure if this is the right number to call. So somebody could just let me know if there's a number that I should be calling instead of this one. That would be great as well. OK, thank you so much. Bye. Bye.
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Dear Melody, Please note you…
Dear Melody,
Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked. Clear any open windows or browsers you may have open. Please be aware the following will appear on you HUD account:
Validation Plugin: TFA TOTP
Generate verification codes from a mobile or desktop application.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team