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Submitted by Customer Support on

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Submitted by Customer Support on Wed, 04/23/2025 - 10:14

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Dear Carla,

Please be advised that your HUD account should have the following:

Validation Plugin: TFA TOTP

Generate verification codes from a mobile or desktop application.

  • Reset application**** click this link to generate the QR code or the 6-digit code 

Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Final Response Notes

Hi, my name is Carla Langley. I haven't been able to get a verification code when I try to log in. My e-mail is carla.langley5@gmail.com. I submitted a help ticket. I passed my exam yesterday and I really need to sign in so can you please help me? I'm needing immediate help. Thank you, 323-203-5290.

email
carlalangley5@gmail.com
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