Thank you for this e-mail. I used the link and attempted to reset and it just takes me to the login page for the testing site. I have downloaded google authenticator and made sure my work e-mail address is linked to it on my phone.
I am getting all kinds of codes to verify my identity from other places. Just not the testing site.
Everything was working fine on Friday, as for as my being able to purchase and take the exam goes. I was getting codes from the website to my phone just fine.
Is there a way for the TFA to be disabled for a day so that I can buy and take the test???
I have to get this done today or tomorrow..
Thank you,
Dean Sims
HUD Certified Housing and Reverse Mortgage Counselor V
BALANCE
800-777-7526, ext. 327
#HUDCertifiedProud
www.balancepro.org
From: Hud Housing Counselors
Sent: Wednesday, April 23, 2025 5:43 AM
To: Dean Sims
Subject: New comment on support ticket: Ticket from Dean Sims - HECM Exam
A new comment has been added to the support ticket "Ticket from Dean Sims - HECM Exam".
Original Message:
Not getting codes via text for multi factor authentication
Reply:
Dear Dean,
Support is following up to ensure you received this message and have set up your TFA. As the code does not get sent to your phone via text message. This is what you will see on your HUD account:
TFA application
Validation Plugin: TFA TOTP
Generate verification codes from a mobile or desktop application.
• Reset application**** click this link to generate the QR code or 6-digit code
Sincerely,
TheHUDhousing counselors.hug.gov Support Team
You can view the support ticket at the following link:
https://hudhousingcounselors.hud.gov/node/42536
email
dsims@balancepro.org
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HUD's Office of Housing Counseling
Comments
Dear Dean, The link…
Dear Dean,
The link submitted for purposes of training/example where you would click to generate the QR code or the 6-digit code. It is not a live link you must click on the link on your actual HUD page. Please be aware if we disable your TFA you may run into the same issue while testing or before testing.
To access the exam registration, you must be signed into your account on HUDHousingCounselors.hud.gov.
Select Begin Exam Registration in the Countdown to your Exam! section of your User Profile Dashboard. Follow the steps to register for the exam and complete the form at the bottom of the page.
If you are attempting to register using your mobile phone or tablet, you may not be able to complete your transaction. Please use a computer to register.
Please note, the links listed in the instructions are for informational purposes only. If you click on a link, it will open a separate page that is not part of the registration process. You must return to the registration page to continue.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team