I hope you're doing well. I'm reaching out because I'm scheduled to take my HUD Housing Counselor exam today, April 24th, but I'm currently experiencing technical difficulties that are preventing me from accessing the exam. I was recently laid off from my previous employer due to our program being federally funded—unfortunately, the new federal administration ended our contract. My work email, ynoubani@cwsglobal.org, was originally associated with both my HUD Housing Counselor account and Webaccessor login. While my exam-related email was successfully updated to noubaniyasmine, the Webaccessor system is still linked to my old work email. As a result, I’m unable to log in and access the exam. To make matters more difficult, the testing site is refusing to reschedule or issue a credit, despite this being a situation outside of my control. I would deeply appreciate your support and guidance on how to resolve this issue as soon as possible. You can reach me directly at 321-440-5418.