I don't think anyone is understanding my issue.  You keep sending me links to change my password.  I am unable to do so because the authenticator is not working.  If the authentication code is invalid, I am unable to move forward to create a new password.  Even when I hit the "reset application" link, I am unable to receive a valid pass code in the authenticator.  There is simply no way to sign in, sign in to change passwords, or to start fresh with a new authentication.  The authentication codes I am receiving are invalid.  Today I downloaded Microsoft Authenticator to my phone in hopes that a different app might correct the issue.  The codes received through this app are also invalid since they are eight digits instead of the required six.  Neither Microsoft or Google authenticators are giving me valid codes to get into my account.