Yes hello I was calling my name is Ebony Dandridge and I was calling to get assistance with logging back into my account. I was locked out and when I received the e-mail to reset my password it just says to contact support. It won't let me log in and create like a new password. My e-mail address is Ebony EBONI dot Dandridge. Dan DRIDGE at yahoo.com ohimsorryimusingedandridge711@gmail.com. Again, that's Ed as in dog AN as in Nancy D as in dog ridasindoggethenumber711@gmailcom. That's the e-mail address that I'm using and I'm not able to log in. My number is 267-506-4785.
email
edandridge711@gmail.com
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HUD's Office of Housing Counseling
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Dear Eboni, Support has…
Dear Eboni,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team