Support suggests deleting your HUD account from your authenticator or adding it again using the + sign. Support has disabled your account so you should not have any issue setting up your TFA. Please clear all open windows and deleting your cache and try again.
Original Ticket Body: I am currently able to access my account, but I am experiencing an issue with registering for the exam. Despite being logged in, the system is not allowing me to proceed with registration.
Could you please assist me in resolving this issue? I’m eager to move forward and would appreciate any guidance or troubleshooting steps you can provide.
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
Original Ticket Body: I am reaching out because I was unable to complete my registration for the exam, and I am now seeing that my access to the account has been suspended. I would appreciate any assistance you can provide in resolving this issue and restoring my access so that I can proceed with the registration process.
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
I appreciate the help. I'm still unable to register for the exam. Can you advise what steps I should take next? After resetting the account and redoing the authorization.
HUD's Office of Housing Counseling
Comments
Dear Keilani, Support…
Dear Keilani,
Support suggests deleting your HUD account from your authenticator or adding it again using the + sign. Support has disabled your account so you should not have any issue setting up your TFA. Please clear all open windows and deleting your cache and try again.
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Original Ticket Body: I am currently able to access my account, but I am experiencing an issue with registering for the exam. Despite being logged in, the system is not allowing me to proceed with registration.
Could you please assist me in resolving this issue? I’m eager to move forward and would appreciate any guidance or troubleshooting steps you can provide.
Dear Keilani,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Original Ticket Body: I am reaching out because I was unable to complete my registration for the exam, and I am now seeing that my access to the account has been suspended. I would appreciate any assistance you can provide in resolving this issue and restoring my access so that I can proceed with the registration process.
Dear Keilani,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team