Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
The online training consists of 15 modules that vary in length. Shorter modules take about 30 minutes, and longer modules may take up to 90 minutes to complete.
The online training is interactive, but it does not include audio.
The Study Guide consists of 15 modules and a Glossary that vary from approximately 20 to 60 pages. A single file of the entire training is not available.
The Support team is not able to provide physical copies of the Study Guide. You are welcome to print the training as befits your needs to prepare for the exam.
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
Original Ticket Body: been some time since taking classes and now wants to send text to log in and none rec'd. my previous pass must be invalid. Help as need to take classee
Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked.
Please be advised you will not receive a text or email you must download the app before logging into your HUD account.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
HUD's Office of Housing Counseling
Comments
Dear Sandra, In addition to…
Dear Sandra,
In addition to the training materials on HUDHousingCounselors.hud.gov, the HUD Office of Housing Counseling offers many resources on the HUD Exchange. You can also subscribe to the Housing Counseling Mailing List for regular training notifications.
Information about the Home Equity Conversion Mortgage (HECM) certification is available on the HECM Counseling Resources page of the HUD Exchange.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Original Ticket Body: trying to take more classes and cannot access
Dear Sandra,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Original Ticket Body: trying to take education for certification. have done many some time ago
Dear Sandra,
The online training consists of 15 modules that vary in length. Shorter modules take about 30 minutes, and longer modules may take up to 90 minutes to complete.
The online training is interactive, but it does not include audio.
The Study Guide consists of 15 modules and a Glossary that vary from approximately 20 to 60 pages. A single file of the entire training is not available.
The Support team is not able to provide physical copies of the Study Guide. You are welcome to print the training as befits your needs to prepare for the exam.
TheHUDhousingcounselors.hud.gov Support Team
Original Ticket Body: help need t get into site to continue taking classes
Dear Sandra,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Original Ticket Body: been some time since taking classes and now wants to send text to log in and none rec'd. my previous pass must be invalid. Help as need to take classee
Dear Sandra,
Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked.
Please be advised you will not receive a text or email you must download the app before logging into your HUD account.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team