Hi, my name is Patty Ellams. I'm supposed to be taking my test at 10:00. I've been wasting my time for the last 20 minutes trying to log in. My password is correct, my username is correct, it's just not letting me do it. I don't understand this. You make it so difficult. My number is 917-922-1275. Yes, I sent in a ticket. Yes, I reported all of this and now I'm calling. Thank you
email
pellamshousingcounselor@gmail.com
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HUD's Office of Housing Counseling
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Dear Patricia, Support has…
Dear Patricia,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team