Subject: Request to Reschedule HUD Housing Counselor Certification Exam
Dear [Kryterion Support / Exam Sponsor],
My name is Andre Neil Dawkins, and I have been attempting to reschedule my HUD Housing Counselor Certification Exam for several months. Unfortunately, I only just regained access to my account today.
I originally paid for the exam back in December 2024 (receipt information below), but the scheduled date has since expired. I would like to know how I can reschedule my exam or what steps I need to take to move forward.
Exam Information:
Name: Andre Dawkins
Exam: HUD Housing Counselor Certification Exam – Online
Original Scheduled Date: 28 December 2024 at 11:30 AM
Status: Expired
Transaction Confirmation: 10247366974
Amount Paid: $60.00
Transaction Date: 22 December 2024
Receipt Number: 15223976
I’ve attached the official receipt from Kryterion by Drake International as proof of payment.
Could you please advise on how I can reschedule my exam? Thank you in advance for your assistance.
Sincerely,
Andre Neil Dawkins
869 McElroy Street
Oakland, CA 94607
Andre Neil Dawkins
869 McElroy Street
Oakland,CA 94607
kryterion by DRAKE INTERNATIONAL
Official Receipt / Tax Invoice # 15223976
Prepared on Behalf of your Test Sponsor:Ajanta
Date: 27 May 2025
VAT#
Test Sponsor:
Candidate:
Exam(s):
Exam Status:
Scheduled Date:
Transaction Date:
Kryterion, Inc. Purchase Receipt/Paid Invoice
Ajanta
Andre Dawkins
HUD Housing Counselor Certification Exam - Online
Expired
28 December 2024 11:30 AM
22 December 2024
USD 60.00
USD 0.00
Exam Price:
Discount:
Tax: USD 0.00
Transaction Amount: USD 60.00
Transaction Confirmation 10247366974
#
Kryterion, Inc. 7776 South Pointe Parkway West, Suite 200, Phoenix, AZ 85044-5425
www.KryterionOnline.com
U.S. Federal ID 86-0940055
Japan Tax Registration ID: T3700150123601
email
10277083@cc.peralta.edu
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HUD's Office of Housing Counseling
Comments
Dear Andre, Thank you for…
Dear Andre,
Thank you for informing us of the issue you are experiencing. Due to the time that has passed we are unable to reschedule your exam and will need to purchase another exam date and time.
ONLINE EXAMS - Candidates are free to reschedule or cancel an online test session up to 24 hours before the scheduled testing time. Rescheduling an exam within 24 hours will result in no refund for the original exam date and a $50 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $60. Be advised, 24 hours is not 1 business day; it is 24 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Please note: if you are unable to launch your online exam or re-launch your suspended online exam before it expires, you must contact Kryterion Online Support immediately for assistance or you will be considered a no-show.
EXAMS AT A TEST CENTER - Candidates are free to reschedule or cancel an exam at a test center up to 72 hours before the scheduled testing time. Rescheduling an exam within 72 hours will result in no refund for the original exam date and an $85 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $100. Be advised, 72 hours is not 3 business days; it is 72 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team