you guys keep saying you reset my account but i have not been able to get in still . its giving me the same problem its asking me for a authentication code BUT I DO NOT HAVE ONE and i can not add it to the app either
email
ebonysierra12@gmail.com
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HUD's Office of Housing Counseling
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Dear Ebony, Thank you for…
Dear Ebony,
Thank you for informing us of the issue you are experiencing. Please be advised that the 2-factor authenticator is required for you HUD account. Please advise what issue you are having and not able to add your HUD account to your app. You are able to click on either the plus sign or the 3 lines on any of the corners to add your HUD account. Support has already reset the account.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Original Ticket Body: My account has not changed im still having the same issue
Dear Ebony,
Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Original Ticket Body: you guys said you reset my account but nothing has changed do i have to give it some time ?
Dear Ebony,
Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. If applicable, include the email used to create your HUD account so we are able to further assist you.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Original Ticket Body: i cant sign in its asking me for a authentication code, i have the app but no way to add my account to the app
Dear Ebony,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. If you have the authenticator app you will need to click the + sign to add your HUD account or the 3 lines in the corner. Once added you will login to your HUD account,, and it will ask for the code that will generate from the authenticator app or will give you a Reset link that will allow you to scan the OR code or generate the 6-digit code.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Dear Ebony, Support is…
Dear Ebony,
Support is following up to ensure you were able to add your HUD account to your authenticator.
Sincerely,
TheHUDhousingcounselors.gov Support Team
Dear Ebony, As we did not…
Dear Ebony,
As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.
Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team